| 物流客户服务绩效评价方法研究 |
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| 引用本文： | 徐超毅.物流客户服务绩效评价方法研究[J].郑州航空工业管理学院学报(管理科学版),2008,26(2):81-83. |
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| 作者姓名： | 徐超毅 |
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| 作者单位： | 安徽理工大学经济与管理学院 安徽淮南232001 |
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| 摘 要： | 在对物流客户服务绩效评价方法的研究现状和存在主要问题研究的基础上，综合物流客户服务特征和当前物流客户服务绩效评价方法的有关研究成果，提出了物流客户服务企业采用平衡记分卡法、关键业绩指标法、层次分析法、德尔菲法、标杆瞄准法、SWOT矩阵法和模糊综合评价法评价企业绩效的架构，重申物流企业重视研究客户服务绩效评价方法的重要性。
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| 关 键 词： | 物流 企业 客户服务 绩效评价方法 |
| 文章编号： | 1007-9734（2008）02-0081-03 |
| 收稿时间： | 2007-12-30 |
| 修稿时间： | 2007年12月30 |
Research on Logistics Customer Service Performance Evaluation Method |
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| XU Chao-yi.Research on Logistics Customer Service Performance Evaluation Method[J].Journal of Zhengzhou Institute of Aeronautical Industry Management,2008,26(2):81-83. |
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| Authors: | XU Chao-yi |
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| Institution: | XU Chao-yi(College of Economic and Management, Anhui University of Science and Technology, Huainan 232001 ,China) |
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| Abstract: | In order to carry out better evaluating logistics enterprise's customer service performance and enhance logistics enterprise's customer service level,this thesis elaborates the background and significance of researching on logistics customer service performance evaluation method,meanwhile,on the basis of studying the situation and the main problem of current logistics customer service performance evaluation method,combining logistics customer service features and research results of current logistics customer service performance evaluation method,it puts forward logistics customer service performance evaluation method framework,finally this thesis reviews the importance of studying logistics enterprise's customer service performance evaluation method. |
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| Keywords: | logistics enterprise customer service performance evaluation |
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