| 基于逻辑网络的客户服务管理 |
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| 引用本文： | 黄冬泉,徐振亚,李伟琴,夏春和. 基于逻辑网络的客户服务管理[J]. 北京航空航天大学学报, 2001, 27(4): 465-468 |
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| 作者姓名： | 黄冬泉 徐振亚 李伟琴 夏春和 |
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| 作者单位： | 北京航空航天大学 计算机科学与工程系 |
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| 基金项目： | 国家高技术研究发展计划(863计划);863-511-946-009; |
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| 摘 要： | 分析了客户服务管理(CSM)的概念和功能,提出了一种抽象网络的层次性表示方法:逻辑网络,并对其结构、属性、计算以及CSM管理模型进行了研究.给出了CSM系统的原型实现:底层采用公共对象请求代理体系结构(CORBA)作为支撑环境,利用分布对象技术实现客户服务管理管理信息库CSM-MIB的表示、管理、更新和访问;上层通过定义、创建和维护等方法,使客户可对物理网络进行重组,实现具有分层结构的"逻辑网络",从而实现客户服务的约定、指派、性能监视和报告等管理功能.
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| 关 键 词： | 分布型网络 网络控制程序 管理程序 客户服务 逻辑网络 |
| 文章编号： | 1001-5965(2001)04-0465-04 |
| 收稿时间： | 2000-09-20 |
| 修稿时间： | 2000-09-20 |
Logical Network Based Customer Service Management |
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| HUANG Dong-quan,XU Zhen-ya,LI Wei-qin,XIA Chun-he. Logical Network Based Customer Service Management[J]. Journal of Beijing University of Aeronautics and Astronautics, 2001, 27(4): 465-468 |
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| Authors: | HUANG Dong-quan XU Zhen-ya LI Wei-qin XIA Chun-he |
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| Affiliation: | Beijing University of Aeronautics and Astronautics, Dept. of Computer Science and Engineering |
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| Abstract: | The concepts and functionalities of customer service management have been analysed. A novel hierarchical representation method of abstract network, logical network, is provided. The structure, attributes and computation of logical network as well as a CSM management model have been studied. An implementation prototype of CSM system is provided. At the underlying layer, CORBA, common object request broker architecture, is used as a supporting environment and for achieving representation, management, update and access of CSM-MIB. At the higher layer, customers are allowed to reassemble the physical network and generate a hierarchical "logical network" through methods of definition, creating and maintenance. Thereby the functionalities of CSM such as agreement, assignment, performance monitoring and reporting can be implemented. |
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| Keywords: | distributed networks network control program management program customer service management logical network |
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