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ATM Human Factors and human resources considerations
Institution:2. Center for Nanophase Materials Science, Oak Ridge National Laboratory, Oak Ridge, TN, USA;1. Faculty of Engineering, China University of Geosciences (Wuhan), 388 Lumo Road, Wuhan, Hubei 430074, PR China;2. State Key Laboratory of Fire Science, University of Science and Technology of China, 96 Jinzhai Road, Hefei, Anhui 230026, PR China;1. Central Queensland University, Appleton Institute, Adelaide, Australia;2. Centre for Physical Activity and Nutrition Research, Deakin University, Burwood, Australia;3. Bushfire Cooperative Research Centre, Australia;1. Department of Industrial Engineering, University of Salerno, Via Giovanni Paolo II, 132, 84084, Fisciano, Salerno, Italy;2. Faculty of Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628CE, Delft, the Netherlands
Abstract:The successes and/or failures of some of the existing technologies and future ATM systems seem to be characterised by a common relation to an influential factor: the Human Factor. This intriguing factor was traditionally used to describe a largely unknown and unpredictable influence on the output or safety of a technical system. Nowadays, it is also seen as the factor that can and needs to be managed and controlled for providing the opportunities required for safety, better products and services, and in the end, more satisfied customers.
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