ISO 9000 认证所带来的利益及质量管理之发展(英文)

本文总结了９项有关ＩＳＯ９０００认证的研究，主要论述了这套国际标准为实施者所带来之利益。这９项研究分别在英国、新西兰、澳大利亚、中国香港特区、美国、巴西、加拿大、法国、德国、日本、韩国、瑞典和荷兰等地进行。研究发现，ＩＳＯ９０００的主要优点有：令运作方式系统化、减少损耗、增加效率和减少顾客投诉。取得ＩＳＯ９０００认证的公司，大多采取较严格的方法去控制分供方。不少取得证书的公司还表示，他们会进一步采用其他的质量管理方法，例如全面优质管理，ＩＳＯ９０００，ＩＳＯ１４０００和优质奖的规格。

BENEFITS OF ISO 9000 CERTIFICATION AND FURTHER DEVELOPMENT ON QUALITY MANAGEMENT

This paper summarizes the benefits of ISO 9000 certification based on the findings of nine research studies conducted in more than ten developed countries/cities. Major benefits derived by the certified companies are identified. Future development approaches adopted by certified companies are summarized. Aspects of research methodology and objective for future research in ISO 9000 are also discussed.