| 现代酒店客房服务中存在的问题及对策 |
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| 引用本文： | 郑秀娟.现代酒店客房服务中存在的问题及对策[J].西安航空技术高等专科学校学报,2012(2):33-35. |
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| 作者姓名： | 郑秀娟 |
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| 作者单位： | 西安航空技术高等专科学校经济管理系 |
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| 摘 要： | 为有效提高酒店客房的服务质量。通过实地调查研究,发现现代酒店客房服务中存在的主要问题,并分析其原因,提出解决方法。这对酒店的可持续发展至关重要,有助于酒店形成人性化的服务特色,增加其市场竞争力和旅游吸引力。
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| 关 键 词： | 酒店 客房服务 服务意识 特色服务 服务质量 |
Problems with Modern Hotel Guestroom Service and Countermeasures |
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| ZHENG Xiu-juan.Problems with Modern Hotel Guestroom Service and Countermeasures[J].Journal of Xi'an Aerotechnical College,2012(2):33-35. |
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| Authors: | ZHENG Xiu-juan |
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| Institution: | ZHENG Xiu-juan(Department of Economic Management,Xi’an Aerotechnical College,Xi’an 710077,China) |
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| Abstract: | To effectively enhance the service quality of hotel guestrooms,the article,through spot investigation,finds out major problems with modern hotel guestroom service,makes analysis on their reasons,and brings forth countermeasures.This is crucial for the sustainable development of hotels,and conducive to forming personalized service features and lifting their market competitiveness and tourism attraction. |
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| Keywords: | hotel guestroom service service awareness characteristic service service quality |
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