| 导游服务质量监督体系设计 |
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| 引用本文： | 刘勇.导游服务质量监督体系设计[J].长沙航空职业技术学院学报,2011,11(3):77-79. |
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| 作者姓名： | 刘勇 |
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| 作者单位： | 徐州工业职业技术学院,江苏徐州,221140 |
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| 摘 要： | 以徐州金海旅行社为研究对象，经过细致的调研，总结得出旅行社可以通过细化旅游合同、安排暗访游客、优化旅游产品供应商等方式来有效监督导游服务质量，从而构建完善的导游服务质量监督体系和实施保障制度。
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| 关 键 词： | 导游 服务质量 监督体系 保障制度 |
Travel Guide's Service Quality Supervision System Design |
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| LIU Yong.Travel Guide's Service Quality Supervision System Design[J].JOurnal of Changsha Aeronautical Vocational and Technical College,2011,11(3):77-79. |
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| Authors: | LIU Yong |
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| Institution: | LIU Yong(Xuzhou College of Industrial Technology,Xuzhou Jiangsu 221140) |
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| Abstract: | By taking Xuzhou Jinhai Travel Agency for object of study,the paper,based on careful survey,concludes that a travel agency can effectively supervise guides' service quality through refining travel contract,arranging investigations of tourists,optimizing the tourism product suppliers and other ways,to establish the travel guide's service quality supervision system and security system. |
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| Keywords: | guide service quality supervision system security system |
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