零售服务质量中的人力资源管理(英文)

本文研究了人力资源管理与服务质量的关系。透过问卷调查及数据分析,确立人力资源的重点、结构与相互关系,促进服务质量。研究选择了零售服务为试点,给管理人员提供了一个更直接、更清晰的指引,发挥人力资源本身的素质。研究结果把希士杰等质量大师在美国哈佛商报中提出的“服务利润连接（Ｓｅｒｖｉｃｅｐｒｏｆｉｔｃｈａｉｎ）”具体化,使管理人员可以直接在企业内运用。     

The Detection Performance of the Siebert and Dicke-Fix CFAR Radar Detectors

The Siebert and the Dicke-fix CFAR radar detectors, used to maintain a constant false alarm rate (CFAR) in radar receivers under very similar circumstances, are considered. The Siebert detector represents the maximum-likelihood detection procedure for a signal in Gaussian noise of unknown power level, whereas the Dicke-fix makes use of a bandpass limiter to normalize the input and thus ensure a constant false alarm rate. The detection performance of the two detectors is determined and a comparison shows that over a wide range of parameters, the Dicke-fix introduces a loss which is approximately 1 B larger than for the Siebert detector.     

A technique for estimating the probability of radiation-stimulated failures of integrated microcircuits in low-intensity radiation fields: Application to the Spektr-R spacecraft

In developing radio-electronic devices (RED) of spacecraft operating in the fields of ionizing radiation in space, one of the most important problems is the correct estimation of their radiation tolerance. The “weakest link” in the element base of onboard microelectronic devices under radiation effect is the integrated microcircuits (IMC), especially of large scale (LSI) and very large scale (VLSI) degree of integration. The main characteristic of IMC, which is taken into account when making decisions on using some particular type of IMC in the onboard RED, is the probability of non-failure operation (NFO) at the end of the spacecraft’s lifetime. It should be noted that, until now, the NFO has been calculated only from the reliability characteristics, disregarding the radiation effect. This paper presents the so-called “reliability” approach to determination of radiation tolerance of IMC, which allows one to estimate the probability of non-failure operation of various types of IMC with due account of radiation-stimulated dose failures. The described technique is applied to RED onboard the Spektr-R spacecraft to be launched in 2007.     

Ionization and recombination processes determining plasma density at the initial stage of artificial cloud injection

The initial reduction of the electron density after the injection explosion is shown to be associated with recombination at the adiabatic cooling under the cloud expansion. Primordial thermal ions can disappear in triple collisions almost entirely. Nevertheless, a minor amount of ions is conserved due to the freezing effect. The further rapid increase in the electron concentration may be attributed to the secondary ionization process. It is shown that the cumulative electronic ionization can account for the observed electron density elevation. The modified two-stream instability can provide a longitudinal (anomalous) resistance for the longitudinal electric field required for an avalanche. The electric field and longitudinal currents arise owing to the polarization with ions entrained by the neutral gas across the magnetic field and magnetized electrons moving along the field.     

Observation of fundamental magnetoplasma emissions excited in magnetosphere by modulated electron beams

There were several cases when modulated electron beam had been injected from APEX satellite into an otherwise unmodified ionospheric plasma. The beams were formed from 2 μs pulses repeated at a rate of 40kHz. Injections took place in the altitude range 400–1100km over Europe. The onboard receiver connected to the dipole antenna swept the frequency interval 1–10 MHz in 1 sec. Due to a relatively narrow receiver bandwidth (15 kHz), moderate frequency step (50 kHz), slow changes of f_n and f_c (local electron plasma and gyro frequencies) fine structure of excited emissions was detected. In many cases, a very prominent doublet could be convincingly identified as a (f_n,f_u=sqrt(f_n^*f_n+f_c^*f_c)) band, with f_n practically equal to the local plasma frequency in the unperturbed ionosphere. Determination of plasma frequency is of prime importance in analysis of complex structures composed from various harmonics f_n,f_c,f_u. Complexity is manifested as coalescing of various harmonics with maxima shifted from nominal frequencies or splitting them into components due to mixing of local and propagation effects. Despite the existence of strong emissions on frequencies characteristic for the unperturbed ionosphere, very strong broadcasting transmissions are frequently cut off, even when the beam is directed upward. Most typical spectra are discussed.     

Response of the electron energy distribution to an artificially emitted electron beam: Apex experiment

The paper is based on the electron and ion energy spectra measurement on board the main spacecraft of the APEX mission. During the active phase of the experiment an intense electron beam was emitted from the main satellite. The basic cycle of the electron injection is formed by current pulses of different frequencies, duration and intensity. The spacecraft potential changes due to the gun operation were compensated by a low energy Xe plasma generator. The data show that the response of the environment to the beam emission depends not only on injection parameters but on the spacecraft position and orientation with respect to the magnetic field as well. The typical response is an increase of the intensity of the low energy (less than 1 keV) electrons in all directions. In addition, strong field aligned fluxes of electrons and/or ions are observed with energies below the gun energy. An attempt to classify different types of response and to find possible mechanisms which can explain the observed phenomena is made in the present paper.     

Ionospheric wave processes during HF heating experiments

Effects of ionospheric modification produced by powerful high frequency radio waves are studied using the method of field-aligned scattering of diagnostic HF radio signals. Observations of scattered HF signals have been made by the Doppler spectrum method. Analysis of the experimental data shows the appearance of quasiperiodic variations in Doppler frequency shift f_d, with periods 30–60 s during the heating cycles. Powerful HF waves are assumed to excite the Alfvén resonator generating oscillations of the magnetic field lines in the heated region and giving rise to f_d artificial variations and magnetic pulsations. In the case of continuous action of the powerful HF transmitter ionospheric waves are sometimes observed with periods 12–25 min, typical of medium-scale travelling ionospheric disturbances.     

Modern aspects of planetary protection and requirements to sterilization of space hardware.

The viewpoint of working group of Russian experts on the problem of planetary protection for future manned and unmanned Mars mission is presented. Recent data of Martian environment and on survival of terrestrial microorganisms in extreme conditions were used for detailed analysis and overview of planetary protection measures in regard to all possible flight situations including accidental landing. The special emphasis on "Mars-94" mission was done. This analysis resulted in revised formulation of spacecraft sterilization requirements and possible measures for their best implementation. New general combined approach to spacecraft sterilization was proposed. It includes penetrating radiation and heat treatment of spacecraft parts and components which is to be carried out before the final assembly of spacecraft and gaseous radiation sterilization of the whole spacecraft during the flight to Mars (or from Mars for return missions).     

Separation of the Galactic Cosmic Rays and Inner Earth Radiation Belt Contributions to the Daily Dose Onboard the International Space Station in 2005–2011

The DB-8 detectors of the ISS radiation monitoring system (RMS) have operated almost continuously onboard the ISS service module since August 2001 till December 2014. The RMS data obtained were used for the daily monitoring of the radiation environment aboard the station. This paper considers the technique of RMS data analysis that allows one to distinguish the contributions of galactic cosmic rays and the Earth’s inner radiation belt to the daily dose based on the dosimetry data obtained as a result of the station’s passage in areas of the highest geomagnetic latitudes. The paper presents the results of an analysis of the dosimetry data based on this technique for 2005–2011, as well as a comparison with similar results the authors obtained previously using the technique based on an analysis of the dosimetry data obtained during station passages in the area of the South Atlantic Anomaly.