零售服务质量中的人力资源管理(英文)

本文研究了人力资源管理与服务质量的关系。透过问卷调查及数据分析,确立人力资源的重点、结构与相互关系,促进服务质量。研究选择了零售服务为试点,给管理人员提供了一个更直接、更清晰的指引,发挥人力资源本身的素质。研究结果把希士杰等质量大师在美国哈佛商报中提出的“服务利润连接（Ｓｅｒｖｉｃｅｐｒｏｆｉｔｃｈａｉｎ）”具体化,使管理人员可以直接在企业内运用。     

曲面和任意取向表面表面摩阻油膜测量法的进展

本文叙述曲面和任意取向表面表面摩阻测量方法的进一步的发展。介绍用漫射照明获取薄油膜等厚度干涉条纹谱的理论根据和实验结果。讨论了通过油流显示图像的分析,自动探测表面流线方位的可能性。所得结论表明油膜法也能应用于复杂的三维流动。     

弹道靶中超高速发射弹的流场及空气动力特性研究(英)

本文描述的是研究爆炸成型发射弹（ＥＦＰ）模型的流场及超高速空气动力特性所用的弹道试验设备;简要报导了记录全尺寸干涉图形的技术;对径向密度分布再现的方法进行了讨论;在零攻角实验时不同模型的空气动力阻力是采用简化方法来计算的;对各种不同ＥＦＰ型式的气动稳定性提出了定性估计的方法;并阐述了用于组合体超高速飞行特性研究的数值计算技术的基本原理     

Nonclassical Transport and Particle-Field Coupling: from Laboratory Plasmas to the Solar Wind

Understanding transport of thermal and suprathermal particles is a fundamental issue in laboratory, solar-terrestrial, and astrophysical plasmas. For laboratory fusion experiments, confinement of particles and energy is essential for sustaining the plasma long enough to reach burning conditions. For solar wind and magnetospheric plasmas, transport properties determine the spatial and temporal distribution of energetic particles, which can be harmful for spacecraft functioning, as well as the entry of solar wind plasma into the magnetosphere. For astrophysical plasmas, transport properties determine the efficiency of particle acceleration processes and affect observable radiative signatures. In all cases, transport depends on the interaction of thermal and suprathermal particles with the electric and magnetic fluctuations in the plasma. Understanding transport therefore requires us to understand these interactions, which encompass a wide range of scales, from magnetohydrodynamic to kinetic scales, with larger scale structures also having a role. The wealth of transport studies during recent decades has shown the existence of a variety of regimes that differ from the classical quasilinear regime. In this paper we give an overview of nonclassical plasma transport regimes, discussing theoretical approaches to superdiffusive and subdiffusive transport, wave–particle interactions at microscopic kinetic scales, the influence of coherent structures and of avalanching transport, and the results of numerical simulations and experimental data analyses. Applications to laboratory plasmas and space plasmas are discussed.     

Volatile Trapping in Martian Clathrates

Thermodynamic conditions suggest that clathrates might exist on Mars. Despite observations which show that the dominant condensed phases on the surface of Mars are solid carbon dioxide and water ice, clathrates have been repeatedly proposed to play an important role in the distribution and total inventory of the planet’s volatiles. Here we review the potential consequences of the presence of clathrates on Mars. We investigate how clathrates could be a potential source for the claimed existence of atmospheric methane. In this context, plausible clathrate formation processes, either in the close subsurface or at the base of the cryosphere, are reviewed. Mechanisms that would allow for methane release into the atmosphere from an existing clathrate layer are addressed as well. We also discuss the proposed relationship between clathrate formation/dissociation cycles and how potential seasonal variations influence the atmospheric abundances of argon, krypton and xenon. Moreover, we examine several Martian geomorphologic features that could have been generated by the dissociation of extended subsurface clathrate layers. Finally we investigate the future in situ measurements, as well as the theoretical and experimental improvements that will be needed to better understand the influence of clathrates on the evolution of Mars and its atmosphere.     

Potential Effects of Surface Temperature Variations and Disturbances and Thermal Convection on the Mars InSight HP<Superscript>3</Superscript> Heat-Flow Determination

The HP³ instrument on the InSight lander mission will measure subsurface temperatures and thermal conductivities from which heat flow in the upper few meters of the regolith at the landing site will be calculated. The parameter to be determined is steady-state conductive heat flow, but temperatures may have transient perturbations resulting from surface temperature changes and there could be a component of thermal convection associated with heat transport by vertical flow of atmospheric gases over the depth interval of measurement. The experiment is designed so that it should penetrate to a depth below which surface temperature perturbations are smaller than the required measurement precision by the time the measurements are made. However, if the measurements are delayed after landing, and/or the probe does not penetrate to the desired depth, corrections may be necessary for the transient perturbations. Thermal convection is calculated to be negligible, but these calculations are based on unknown physical properties of the Mars regolith. The effects of thermal convection should be apparent at shallow depths where transient thermal perturbations would be observed to deviate from conductive theory. These calculations were required during proposal review and their probability of predicting a successful measurement a prerequisite for mission approval. However, their uncertainties lies in unmeasured physical parameters of the Mars regolith.     

Water and Volatiles in the Outer Solar System

Space Science Reviews - Space exploration and ground-based observations have provided outstanding evidence of the diversity and the complexity of the outer solar system. This work presents our...