零售服务质量中的人力资源管理(英文)

本文研究了人力资源管理与服务质量的关系。透过问卷调查及数据分析,确立人力资源的重点、结构与相互关系,促进服务质量。研究选择了零售服务为试点,给管理人员提供了一个更直接、更清晰的指引,发挥人力资源本身的素质。研究结果把希士杰等质量大师在美国哈佛商报中提出的“服务利润连接（Ｓｅｒｖｉｃｅｐｒｏｆｉｔｃｈａｉｎ）”具体化,使管理人员可以直接在企业内运用。     

使用“均衡记分卡”改善服务质量(英文)

基于“量度什么,便得到什么”的原则而发展起来的“均衡记分卡”可将公司策略清晰地演绎,为每一雇员工作表现指引。除了沿用一般传统财政目标外,“均衡记分卡”提供了一个全面、灵活、有效及均衡的企业表现量度／管理方法。从“顾客角度”、“程序角度”以及“学习角度”所作的度量可能激励企业的财政工作。制定“均衡记分卡”过程可阐明并传递公司的策略于每一雇员。个别工作单位目标及雇员目标亦可结合在一起以改善整体服务质量。     

Characteristics of Icy Surfaces

The surfaces of the Solar System’s icy satellites show an extraordinary variety of morphological features, which bear witness to exchange processes between the surface and subsurface. In this paper we review the characteristics of surface features on the moons of Jupiter, Saturn, Uranus and Neptune. Using data from spacecraft missions, we discuss the detailed morphology, size, and topography of cryovolcanic, tectonic, aeolian, fluvial, and impact features of both large moons and smaller satellites.     

Implications of X-ray Observations for Electron Acceleration and Propagation in Solar Flares

High-energy X-rays and ??-rays from solar flares were discovered just over fifty years ago. Since that time, the standard for the interpretation of spatially integrated flare X-ray spectra at energies above several tens of keV has been the collisional thick-target model. After the launch of the Reuven Ramaty High Energy Solar Spectroscopic Imager (RHESSI) in early 2002, X-ray spectra and images have been of sufficient quality to allow a greater focus on the energetic electrons responsible for the X-ray emission, including their origin and their interactions with the flare plasma and magnetic field. The result has been new insights into the flaring process, as well as more quantitative models for both electron acceleration and propagation, and for the flare environment with which the electrons interact. In this article we review our current understanding of electron acceleration, energy loss, and propagation in flares. Implications of these new results for the collisional thick-target model, for general flare models, and for future flare studies are discussed.     

曲面和任意取向表面表面摩阻油膜测量法的进展

本文叙述曲面和任意取向表面表面摩阻测量方法的进一步的发展。介绍用漫射照明获取薄油膜等厚度干涉条纹谱的理论根据和实验结果。讨论了通过油流显示图像的分析,自动探测表面流线方位的可能性。所得结论表明油膜法也能应用于复杂的三维流动。     

弹道靶中超高速发射弹的流场及空气动力特性研究(英)

本文描述的是研究爆炸成型发射弹（ＥＦＰ）模型的流场及超高速空气动力特性所用的弹道试验设备;简要报导了记录全尺寸干涉图形的技术;对径向密度分布再现的方法进行了讨论;在零攻角实验时不同模型的空气动力阻力是采用简化方法来计算的;对各种不同ＥＦＰ型式的气动稳定性提出了定性估计的方法;并阐述了用于组合体超高速飞行特性研究的数值计算技术的基本原理     

Dynamics of Planetary Waves in the Ionosphere as Observed from GPS Satellites

The GPS satellite data are used to study the dynamics of the ionospheric total electron content (TEC) over Central Europe in the summer season from June 23 to September 30, 1996. The TEC variations within the range of periods typical of the planetary waves were found to be nearly synchronous with the neutral wind variations in the mesosphere and with the variations in the occurrence of ionospheric sporadic layers. The observed TEC variations were interpreted as the result of penetration of energy carried by nonstationary Rossby waves to the upper atmospheric altitudes.     

Advanced Pulsed Plasma Thrusters and Their Application as a Part of Small Spacecraft Propulsion Systems

The paper presents the research results of the effect of a capacitor energy storage device configuration on the specific characteristics of advanced modern propulsion systems based on the ablative pulsed plasma thrusters (APPT). These thrusters are designed to perform specific tasks within the small spacecrafts with the onboard power capacity up to 200 W.     

Longitudinal variation of the equatorial ionosphere: Modeling and experimental results

We describe a new version of the Parameterized Regional Ionospheric Model (PARIM) which has been modified to include the longitudinal dependences. This model has been reconstructed using multidimensional Fourier series. To validate PARIM results, the South America maps of critical frequencies for the E (foE) and F (foF2) regions were compared with the values calculated by Sheffield Plasmasphere-Ionosphere Model (SUPIM) and IRI representations. PARIM presents very good results, the general characteristics of both regions, mainly the presence of the equatorial ionization anomaly, were well reproduced for equinoctial conditions of solar minimum and maximum. The values of foF2 and hmF2 recorded over Jicamarca (12°S; 77°W; dip lat. 1°N; mag. declination 0.3°) and sites of the conjugate point equatorial experiment (COPEX) campaign Boa Vista (2.8°N; 60.7°W; dip lat. 11.4°; mag. declination −13.1°), Cachimbo (9.5°S; 54.8°W; dip lat. −1.8°; mag. declination −15.5°), and Campo Grande (20.4°S; 54.6°W; dip lat. −11.1°; mag. declination −14.0°) have been used in this work. foF2 calculated by PARIM show good agreement with the observations, except during morning over Boa Vista and midnight-morning over Campo Grande. Some discrepancies were also found for the F-region peak height (hmF2) near the geomagnetic equator during times of F₃ layer occurrences. IRI has underestimated both foF2 and hmF2 over equatorial and low latitude sectors during evening-nighttimes, except for Jicamarca where foF2 values were overestimated.     

Sunspot numbers,interplanetary magnetic field,and cosmic ray intensity at earth: Nexus for the twentieth century

The pivotal role played by the interplanetary magnetic field (B) in modulating galactic cosmic ray (GCR) intensity in the heliosphere is described. We show that the inverse correlation observed by Forbush (1958) between GCRs and sunspot numbers (SSNs) is reflected in high correlation between SSNs and B (cc = 0.94). The SSN data are available since 1700 and the derived B data since 1835. The paleo-cosmic ray data are available for several millennia in the form of ¹⁰Be radionuclide sequestered in polar ice. The data of the ion chambers (ICs) at the Cheltenham–Fredericksburg–Yakutsk (CFY) sites are combined to create a data string for 1937–1988. In turn, these data are used to extend the measurements of the low energy GCR ions (>0.1 GeV) at balloon altitudes at high latitudes in Russia to 1937. These data are then correlated to B and the fit parameters are used to extend the low energy ion data to 1900, creating the instrumental era GCR time series for the twentieth century. The derived GCR time series is compared to ¹⁰Be measured at two sites in Greenland, namely Dye 3 and NGRIP for 1900–2000 to check the internal consistency of datasets for the long-term trend. We find that the annual mean rate (%) for 1965 at NGRIP is an outlier. We replace it with the mean of 1964 and 1965 rates and construct a new re-normalized time series at NGIP, improving the agreement with the derived instrumental era GCR time series for the twentieth century as well. This should encourage its use by heliophysics community for varied applications.