零售服务质量中的人力资源管理(英文)

本文研究了人力资源管理与服务质量的关系。透过问卷调查及数据分析,确立人力资源的重点、结构与相互关系,促进服务质量。研究选择了零售服务为试点,给管理人员提供了一个更直接、更清晰的指引,发挥人力资源本身的素质。研究结果把希士杰等质量大师在美国哈佛商报中提出的“服务利润连接（Ｓｅｒｖｉｃｅｐｒｏｆｉｔｃｈａｉｎ）”具体化,使管理人员可以直接在企业内运用。     

A noise insensitive solution to an ambiguity problem in spectralestimation

The instantaneous frequency measurement (IFM) receiver is capable of measuring the center frequency of single frequency pulses over a wide range (bandwidth) of center frequencies. Because of various constraints, the frequency resolution requirement results in long correlator delay times that reduce the single correlator bandwidth. A large bandwidth can be achieved only if two or more correlators are used. The problem of estimating frequency is then reduced to the simultaneous congruence problem of number theory. A design procedure is presented for solving the congruence problem for a given amount of noise protection, a stated frequency resolution, a minimum bandwidth, and a fixed level of precision (bits) in the IFM receiver     

Eliminating Reference Loop Phase Shift in Adaptive Arrays

Adaptive array processors utilizing the Widrow LMS algroithm with an internally generated reference signal have been shown to be subject to weight cycling caused by phase shift in the reference extracting loop. Adaptive compensation schemes that eliminate the reference loop phase shift are suggested here. Two such schemes are proposed. They differ in the amount of hardware complexity needed as well as in the rate at which each one eliminates the phase shift. Computer calculations are used to compare the rates of convergence of the two schemes.     

一种多晶石墨的拉伸蠕变行为

对一种多晶石墨材料进行了拉伸蠕变试验后,用ＲＡＭＡＮＯＲＵ１０００拉曼光谱仪对蠕变前后的试样作了分析,并用扫描电镜观察了蠕变前后试样纵向剖面的孔隙变化。结果表明：在１７００℃,０．７ＭＰａ的应力作用下多晶石墨材料不发生明显蠕变。蠕变初期可用ε－ε０＝Ａｔｎ进行描述,在不同温度和应力下ｎ值从０．４８５～０．８之间变化。在同一应力条件下,随温度提高,ｎ值增大。激光拉曼光谱仪和扫描电镜分析表明,多晶石墨蠕变后石墨化程度增加、孔隙增多、变大。     

Non-stationarity and cross-correlation effects in the MHD solar activity

The analysis of turbulent processes in sunspots and pores which are self-organizing long-lived magnetic structures is a complicated and not yet solved problem. The present work focuses on studying such magneto-hydrodynamic (MHD) formations on the basis of flicker-noise spectroscopy using a new method of multi-parametric analysis. The non-stationarity and cross-correlation effects taking place in solar activity dynamics are considered. The calculated maximum values of non-stationarity factor may become precursors of significant restructuring in solar magnetic activity. The introduced cross-correlation functions enable us to judge synchronization effects between the signals of various solar activity indicators registered simultaneously.     

Induction of high grade astrocytoma (HGA) by protons: molecular mechanisms and RBE considerations.

Protons of a specific energy, 55 MeV, have been found to induce primary high grade astrocytomas (HGA) in the Rhesus monkey (Macaca mulatta). Brain tumors of this type were not induced by protons of other energies (32-2,300 MeV). Induction of HGA has been identified in human patients who have had radiation therapy to the head. We believe that the induction of HGA in the monkey is a consequence of dose distribution, not some unique "toxic" property of protons. Comparison of the human experience with the monkey data indicates the RBE for induction of brain tumors to be about one. It is unlikely that protons cause an unusual change in oncogenic expression, as compared to conventional electromagnetic radiation.     

A debris image tracking using optical flow algorithm

This study proposes a motion detection and object tracking technique for GEO debris in a sequence of images. A couple of techniques (called the “stacking method” and “line-identifying technique”) were recently proposed to address the same problem. Although these techniques are effective at detecting the debris position and motion in the image sequences, there are some issues concerned with computational load and assumed debris motion. This study derives a method to estimate motion vectors of objects in image sequence and finally detect the debris locations by using a computer vision technique called an optical flow algorithm. The new method detects these parameters in low computational time in a serial manner, which implies that it has an advantage to track not only linear but also nonlinear motion of GEO debris more easily than the previous methods. The feasibility of the proposed methods is validated using real and synthesized image sequences which contain some typical debris motions.     

Residual chromatin breaks as biodosimetry for cell killing by carbon ions

We have studied the relationship between cell killing and the induction of residual chromatin breaks on various human cell lines and primary cultured cells obtained by biopsy from patients irradiated with either X-rays or heavy-ion beams to identify potential bio-marker of radiosensitivity for radiation-induced cell killing. The carbon-ion beams were accelerated with the Heavy Ion Medical Accelerator in Chiba (HIMAC). Six primary cultures obtained by biopsy from 6 patients with carcinoma of the cervix were irradiated with two different mono-LET beams (LET= 13 keV/μm, 76 keV/μm) and 200kV X rays. Residual chromatin breaks were measured by counting the number of non-rejoining chromatin fragments detected by the premature chromosome condensation (PCC) technique after a 24 hour postirradiation incubation period. The induction rate of residual chromatin breaks per cell per Gy was the highest for 76 keV/μm beams on all of the cells. Our results indicated that cell which was more sensitive to the cell killing was similarly more susceptible to induction of residual chromatin breaks. Furthermore there is a good correlation between these two end points in various cell lines and primary cultured cells. This suggests that the detection of residual chromatin breaks by the PCC technique may be useful as a predictive assay of tumor response to cancer radiotherapy.     

Spectral Analysis and Subtraction of Noise in Radar Signals

A new method of maximum entropy spectral estimation called the revised maximum entropy method (MEM) is formulated and is applied to the spectral analysis of the echo signals from atmospheric turbulence observed by an incoherent scatter radar. The revised MEM is shown free from many demerits of the other methods for spectral analysis. Further it makes it possible to subtract the white noise usually contained in the data during the processing. Some examples of spectral estimation are shown for the actual radar signals and the simulated data. Another application of the revised MEM is the subtraction of the clutter component which is difficult to do by linear filtering. The method is successfully applied to several data abounding with the clutter to obtain the spectra of the echo signals with less clutter distortion.     

PMHT: problems and some solutions

The probabilistic multihypothesis tracker (PMHT) is a target tracking algorithm of considerable theoretical elegance. In practice, its performance turns out to be at best similar to that of the probabilistic data association filter (PDAF); and since the implementation of the PDAF is less intense numerically the PMHT has been having a hard time finding acceptance. The PMHT's problems of nonadaptivity, narcissism, and over-hospitality to clutter are elicited in this work. The PMHT's main selling-point is its flexible and easily modifiable model, which we use to develop the "homothetic" PMHT; maneuver-based PMHTs, including those with separate and joint homothetic measurement models; a modified PMHT whose measurement/target association model is more similar to that of the PDAF; and PMHTs with eccentric and/or estimated measurement models. Ideally, "bottom line" would be a version of the PMHT with clear advantages over existing trackers. If the goal is of an accurate (in terms of mean square error (MSE)) track, then there are a number of versions for which this is available.