零售服务质量中的人力资源管理(英文)

本文研究了人力资源管理与服务质量的关系。透过问卷调查及数据分析,确立人力资源的重点、结构与相互关系,促进服务质量。研究选择了零售服务为试点,给管理人员提供了一个更直接、更清晰的指引,发挥人力资源本身的素质。研究结果把希士杰等质量大师在美国哈佛商报中提出的“服务利润连接（Ｓｅｒｖｉｃｅｐｒｏｆｉｔｃｈａｉｎ）”具体化,使管理人员可以直接在企业内运用。     

The Engineer as a Radical?

Outdated and rigorous curricula are not only producing engineers unsuited to the challenges of the 1970's, but they are scaring off many of the most creative and intelligent students. Engineering education has become an endurance test; the excitement has been lost. Most students strive only to get out. Engineering schools have not yet realized the importance of the involvement of engineers in current environmental problems. They continue to present only the dry technical courses and seem unconcerned about the student's sense of social perspective or his motivation. This paper proposes a freshman awareness seminar plus project oriented learning in the following years as a remedy for this sad situation.     

Comments on "Optimum Bandwidth of a Low-Pass Filter for Detection of a Pulse in Nonstationary Noise"

In a recent correspondence1 a calculation of the optimum bandwidth of a low-pass RC filter for the detection of a pulse signal in nonstationary noise was presented. The purpose of this correspondence is: 1) to point out additional references to the work which has been conducted in the stationary noise case, and 2) to present an interesting alternate derivation of the expected output noise power for the nonstationary noise case.     

A Closely Regulated TWT Converter

The design concept for the traveling wave tube amplifier converter for possible use in the Thermoelectric Outer Planet Spacecraft (TOPS) is presented. An unusual combination of semiconductors and magnetics were utilized to achieve very stable voltage regulation on a number of separate outputs to satisfy the requirements of a high-power traveling wave tube (TWT), and at the same time operate at an efficiency of better than 90 percent from a 30-volt source. The circuitry consists of an output filter, an auxiliary Jensen oscillator driving a high-reactance transformer to provide current limiting to the heater, a variable time delay, a main Jensen oscillator driving the power transformer with a maximum step-up ratio of 120 to 1, and series transistorized post regulators to provide precise voltage adjustment and low output impedance. This paper discusses the design of the high-reactance transformer and the high step-up ratio transformer, as well as the high-voltage series regulators that are limited in range and operate at the top of the unregulated output voltage. Test data is presented, and details of current transients caused by charging the filter circuits, input current ripple, and output voltage ripples are considered. The circuit provides better than 0.5 percent regulation against load change, input voltage change, and over-operating temperature range of from -20 to + 80°C, with output ripple voltage of less than 2 volts peak-to-peak on top of the 3600-Vdc output. The measured efficiency was typically 87 percent. and recommendations are included to improve this to in excess of 90 percent.     

A Major Step in Series Regulators

Power hybrid microelectronic design techniques have been developed to satisfy the requirements of 10-ampere 100-watt series voltage regulators. Application of these new techniques has resulted in a package occupying roughly the same volume as a TO-63 power transistor, yet containing two 30-ampere power transistors, selectable external components, and associated control circuitry.     

Observations of the interplanetary plasma

Observations bearing on the nature and properties of the interplanetary plasma are reviewed, and consideration is given to possible fruitful directions for further work. The observations are classified according as they involve traditional (comet tail, optical, geomagnetic, cosmic ray), radio (solar noise, radar, radio-source scattering and scintillation, space-probe transmission) or direct (space-probe) measurements. A fairly complete set of references up to September 1967 is given for the cases of comet tail, radar, radio-source scattering and scintillation, and space-probe measurements.An important development concerns observations of the composition of the solar wind. High-resolution measurements of the positive ion energy per charge spectra have been made using the Vela-3 satellites (Bame et al., 1968). Ionic components other than H⁺ and He⁺⁺ have been detected, notably the various ions of oxygen, O⁺⁵, O⁺⁶, O⁺⁷, (Hundhausen et al., 1968). A promising technique for unambiguously distinguishing H⁺ and He⁺⁺ ions, based on velocity as well as energy per unit charge, has been flown successfully on the satellite IMP-F by Ogilvie and Williamson (1968).This research was supported by the Advanced Research Projects Agency (Project DEFENDER) and was monitored by the U.S. Army Research Office — Durham under Contract DA-31-124-ARO-D-257.     

Design of Zigzag FM Signals

Since no practical method is available for synthesizing radar waveforms, a sizable effort has been directed into studies of the matched-filter response, or ambiguity function, of many waveforms. In this paper, we investigate the class of FM signals whose instantaneous frequency varies in a zigzag pattern. The waveforms thus consist of linear FM segments and are relatively easy to generate and process. The paper discusses the relation between the characteristics of the waveform and the features of the associated ambiguity function. The effects studied include those of signal repetition, changes in the FM slope, phase-shift and frequency-shift coding, and staggering of frequency step and segment duration. Ambiguity functions of interesting waveforms illustrate the general results. These ambiguity functions are computer-plotted projections of the three-dimensional surface above the delay-Doppler plane.     

History of Time-Frequency Technology

Present-day collision avoidance systems (CAS) of the time-frequency variety employ modes of operation similar to those of airborne equipment which has been operating in military aircraft since 1959. A fleet operational evaluation of these systems began in 1961 in aircraft of U. S. Navy Helicopter Squadron HS-4, based on the aircraft carrier U.S.S. Yorktown. This equipment utilized a local clock in each aircraft, a separate time slot for each aircraft's interrogation signal, air-to-air coarse synchronization of all stations, and sufficient free-drift stability for time slot keeping. Operational use of one-way ranging with elimination of propagation delay offsets, higher clock stability for open-loop time keeping in the SNS-64 ... AN/APN-169 family of systems began in 1964 in U. S. Air Force C-130E turboprop aircraft. In 1965, use of the EROS I collision avoidance system began during flight testing of F-4 Phantom supersonic aircraft.     

Eye light flashes on the Mir space station

The phenomenon of light flashes (LF) in eyes for people in space has been investigated onboard Mir. Data on particles hitting the eye have been collected with the SilEye detectors, and correlated with human observations. It is found that a nucleus in the radiation environment of Mir has roughly a 1% probability to cause an LF, whereas the proton probability is almost three orders of magnitude less. As a function of LET, the LF probability increases above 10 keV/micrometer, reaching about 5% at around 50 keV/micrometer.     

Reconfigurable dual feed antenna for direct broadcast satellites

Direct Broadcast Satellites covering large countries such as Canada, require more than one spacecraft, located at different orbital positions, as well as the use of multiple shaped beams. This would minimize eclipse requirements over several time zones, provide increased capacity by frequency reuse and permit the use of cost effective ground receivers.Two such satellites are envisaged, one covering Eastern Canada, the other Western Canada, using two different sets of three highly shaped beams. This paper is the result of a feasibility study of a satellite antenna designed such that while at either orbital location it can be reconfigured in orbit, by ground command and hence can save the cost of one additional spare spacecraft.An offset parabolic reflector is proposed for the 12 GHz downlink, with a switched “dual feed” structure, consisting of two separate but contiguous sets of pyramidal horns and their associated beam forming networks (BFN). Only one BFN set is used at any one orbital location. Detailed radiation patterns demonstrate good beamshaping capabilities, with coverage efficiencies of the order of 94%. Other considerations such as the effect of orbital locations, gain equalization and TWTA standardization are discussed.It is concluded that a satellite, reconfigurable in orbit with a “dual feed” antenna, is feasible and cost effective, for a DBS spare as well as for the main spacecraft.