零售服务质量中的人力资源管理(英文)

本文研究了人力资源管理与服务质量的关系。透过问卷调查及数据分析,确立人力资源的重点、结构与相互关系,促进服务质量。研究选择了零售服务为试点,给管理人员提供了一个更直接、更清晰的指引,发挥人力资源本身的素质。研究结果把希士杰等质量大师在美国哈佛商报中提出的“服务利润连接（Ｓｅｒｖｉｃｅｐｒｏｆｉｔｃｈａｉｎ）”具体化,使管理人员可以直接在企业内运用。     

使用“均衡记分卡”改善服务质量(英文)

基于“量度什么,便得到什么”的原则而发展起来的“均衡记分卡”可将公司策略清晰地演绎,为每一雇员工作表现指引。除了沿用一般传统财政目标外,“均衡记分卡”提供了一个全面、灵活、有效及均衡的企业表现量度／管理方法。从“顾客角度”、“程序角度”以及“学习角度”所作的度量可能激励企业的财政工作。制定“均衡记分卡”过程可阐明并传递公司的策略于每一雇员。个别工作单位目标及雇员目标亦可结合在一起以改善整体服务质量。     

Implications of X-ray Observations for Electron Acceleration and Propagation in Solar Flares

High-energy X-rays and ??-rays from solar flares were discovered just over fifty years ago. Since that time, the standard for the interpretation of spatially integrated flare X-ray spectra at energies above several tens of keV has been the collisional thick-target model. After the launch of the Reuven Ramaty High Energy Solar Spectroscopic Imager (RHESSI) in early 2002, X-ray spectra and images have been of sufficient quality to allow a greater focus on the energetic electrons responsible for the X-ray emission, including their origin and their interactions with the flare plasma and magnetic field. The result has been new insights into the flaring process, as well as more quantitative models for both electron acceleration and propagation, and for the flare environment with which the electrons interact. In this article we review our current understanding of electron acceleration, energy loss, and propagation in flares. Implications of these new results for the collisional thick-target model, for general flare models, and for future flare studies are discussed.     

Characterization and Calibration of the CheMin Mineralogical Instrument on Mars Science Laboratory

A principal goal of the Mars Science Laboratory (MSL) rover Curiosity is to identify and characterize past habitable environments on Mars. Determination of the mineralogical and chemical composition of Martian rocks and soils constrains their formation and alteration pathways, providing information on climate and habitability through time. The CheMin X-ray diffraction (XRD) and X-ray fluorescence (XRF) instrument on MSL will return accurate mineralogical identifications and quantitative phase abundances for scooped soil samples and drilled rock powders collected at Gale Crater during Curiosity’s 1-Mars-year nominal mission. The instrument has a Co X-ray source and a cooled charge-coupled device (CCD) detector arranged in transmission geometry with the sample. CheMin’s angular range of 5^° to 50^° 2θ with <0.35^° 2θ resolution is sufficient to identify and quantify virtually all minerals. CheMin’s XRF requirement was descoped for technical and budgetary reasons. However, X-ray energy discrimination is still required to separate Co?Kα from Co?Kβ and Fe?Kα photons. The X-ray energy-dispersive histograms (EDH) returned along with XRD for instrument evaluation should be useful in identifying elements Z>13 that are contained in the sample. The CheMin XRD is equipped with internal chemical and mineralogical standards and 27 reusable sample cells with either Mylar^? or Kapton^? windows to accommodate acidic-to-basic environmental conditions. The CheMin flight model (FM) instrument will be calibrated utilizing analyses of common samples against a demonstration-model (DM) instrument and CheMin-like laboratory instruments. The samples include phyllosilicate and sulfate minerals that are expected at Gale crater on the basis of remote sensing observations.     

Volatile Trapping in Martian Clathrates

Thermodynamic conditions suggest that clathrates might exist on Mars. Despite observations which show that the dominant condensed phases on the surface of Mars are solid carbon dioxide and water ice, clathrates have been repeatedly proposed to play an important role in the distribution and total inventory of the planet’s volatiles. Here we review the potential consequences of the presence of clathrates on Mars. We investigate how clathrates could be a potential source for the claimed existence of atmospheric methane. In this context, plausible clathrate formation processes, either in the close subsurface or at the base of the cryosphere, are reviewed. Mechanisms that would allow for methane release into the atmosphere from an existing clathrate layer are addressed as well. We also discuss the proposed relationship between clathrate formation/dissociation cycles and how potential seasonal variations influence the atmospheric abundances of argon, krypton and xenon. Moreover, we examine several Martian geomorphologic features that could have been generated by the dissociation of extended subsurface clathrate layers. Finally we investigate the future in situ measurements, as well as the theoretical and experimental improvements that will be needed to better understand the influence of clathrates on the evolution of Mars and its atmosphere.     

Application of the graph-analytical method of tree risk assessment to study survivability of small trust liquid rocket engines

The present paper discusses a need to develop a methodology of predicting the reliability of small thrust liquid rocket engines with a flow section made of composite materials under actual operating conditions for their successful practical use in the propulsion systems.     

Potential Effects of Surface Temperature Variations and Disturbances and Thermal Convection on the Mars InSight HP<Superscript>3</Superscript> Heat-Flow Determination

The HP³ instrument on the InSight lander mission will measure subsurface temperatures and thermal conductivities from which heat flow in the upper few meters of the regolith at the landing site will be calculated. The parameter to be determined is steady-state conductive heat flow, but temperatures may have transient perturbations resulting from surface temperature changes and there could be a component of thermal convection associated with heat transport by vertical flow of atmospheric gases over the depth interval of measurement. The experiment is designed so that it should penetrate to a depth below which surface temperature perturbations are smaller than the required measurement precision by the time the measurements are made. However, if the measurements are delayed after landing, and/or the probe does not penetrate to the desired depth, corrections may be necessary for the transient perturbations. Thermal convection is calculated to be negligible, but these calculations are based on unknown physical properties of the Mars regolith. The effects of thermal convection should be apparent at shallow depths where transient thermal perturbations would be observed to deviate from conductive theory. These calculations were required during proposal review and their probability of predicting a successful measurement a prerequisite for mission approval. However, their uncertainties lies in unmeasured physical parameters of the Mars regolith.     

Comparison between observed ionospheric foF2 and IRI-2001 predictions over periods of severe geomagnetic activities at Grahamstown,South Africa

The observed ionospheric F2 critical frequency (foF2) values over a South Africa mid-latitude station, Grahamstown, (geographic coordinates: 33.3°S, 26.5°E), were analysed and compared with International Reference Ionosphere (IRI) model, using the CCIR (Comite´ Consultatif International des Radio communications) and URSI (Union Radio-Scientifique Internationale) coefficients, during four geomagnetically disturbed days in the year 2000. These days are April 5, May 23, August 10 and September 15. The data were analysed for five days around the storm day. Comparisons between the IRI-2001 predicted foF2 values, using both CCIR and URSI coefficients and the observed values are shown with their root-mean-square error (RMSE) and the relative deviation module mean (rdmm) for the various storm periods. The CCIR option performed more accurately than the URSI option.