零售服务质量中的人力资源管理(英文)

本文研究了人力资源管理与服务质量的关系。透过问卷调查及数据分析,确立人力资源的重点、结构与相互关系,促进服务质量。研究选择了零售服务为试点,给管理人员提供了一个更直接、更清晰的指引,发挥人力资源本身的素质。研究结果把希士杰等质量大师在美国哈佛商报中提出的“服务利润连接（Ｓｅｒｖｉｃｅｐｒｏｆｉｔｃｈａｉｎ）”具体化,使管理人员可以直接在企业内运用。     

弹道靶中超高速发射弹的流场及空气动力特性研究(英)

本文描述的是研究爆炸成型发射弹（ＥＦＰ）模型的流场及超高速空气动力特性所用的弹道试验设备;简要报导了记录全尺寸干涉图形的技术;对径向密度分布再现的方法进行了讨论;在零攻角实验时不同模型的空气动力阻力是采用简化方法来计算的;对各种不同ＥＦＰ型式的气动稳定性提出了定性估计的方法;并阐述了用于组合体超高速飞行特性研究的数值计算技术的基本原理     

Nonclassical Transport and Particle-Field Coupling: from Laboratory Plasmas to the Solar Wind

Understanding transport of thermal and suprathermal particles is a fundamental issue in laboratory, solar-terrestrial, and astrophysical plasmas. For laboratory fusion experiments, confinement of particles and energy is essential for sustaining the plasma long enough to reach burning conditions. For solar wind and magnetospheric plasmas, transport properties determine the spatial and temporal distribution of energetic particles, which can be harmful for spacecraft functioning, as well as the entry of solar wind plasma into the magnetosphere. For astrophysical plasmas, transport properties determine the efficiency of particle acceleration processes and affect observable radiative signatures. In all cases, transport depends on the interaction of thermal and suprathermal particles with the electric and magnetic fluctuations in the plasma. Understanding transport therefore requires us to understand these interactions, which encompass a wide range of scales, from magnetohydrodynamic to kinetic scales, with larger scale structures also having a role. The wealth of transport studies during recent decades has shown the existence of a variety of regimes that differ from the classical quasilinear regime. In this paper we give an overview of nonclassical plasma transport regimes, discussing theoretical approaches to superdiffusive and subdiffusive transport, wave–particle interactions at microscopic kinetic scales, the influence of coherent structures and of avalanching transport, and the results of numerical simulations and experimental data analyses. Applications to laboratory plasmas and space plasmas are discussed.     

Volatile Trapping in Martian Clathrates

Thermodynamic conditions suggest that clathrates might exist on Mars. Despite observations which show that the dominant condensed phases on the surface of Mars are solid carbon dioxide and water ice, clathrates have been repeatedly proposed to play an important role in the distribution and total inventory of the planet’s volatiles. Here we review the potential consequences of the presence of clathrates on Mars. We investigate how clathrates could be a potential source for the claimed existence of atmospheric methane. In this context, plausible clathrate formation processes, either in the close subsurface or at the base of the cryosphere, are reviewed. Mechanisms that would allow for methane release into the atmosphere from an existing clathrate layer are addressed as well. We also discuss the proposed relationship between clathrate formation/dissociation cycles and how potential seasonal variations influence the atmospheric abundances of argon, krypton and xenon. Moreover, we examine several Martian geomorphologic features that could have been generated by the dissociation of extended subsurface clathrate layers. Finally we investigate the future in situ measurements, as well as the theoretical and experimental improvements that will be needed to better understand the influence of clathrates on the evolution of Mars and its atmosphere.     

The mass loss of spacecraft polyimide films under the action of atomic oxygen and vacuum ultraviolet radiation

The threshold values of the annual fluence of atomic oxygen (F _AO ≈ 10²⁰ cm^?2), as well as the ratios of the energy-flux density of vacuum ultraviolet radiation of the solar spectrum to the flux density of atomic oxygen (Φ _ν /Φ _AO ≈ 8 × 10^?15 mJ) were determined, which are characterized the influence of the synergistic effect on the mass loss of Kapton-H, PM-A, and PM-1E polyimide films, which are spacecraft materials.     

Comparison of ionospheric F2 peak parameters foF2 and hmF2 with IRI2001 at Hainan

Monthly median values of foF2, hmF2 and M(3000)F2 parameters, with quarter-hourly time interval resolution for the diurnal variation, obtained with DPS4 digisonde at Hainan (19.5°N, 109.1°E; Geomagnetic coordinates: 178.95°E, 8.1°N) are used to investigate the low-latitude ionospheric variations and comparisons with the International Reference Ionosphere (IRI) model predictions. The data used for the present study covers the period from February 2002 to April 2007, which is characterized by a wide range of solar activity, ranging from high solar activity (2002) to low solar activity (2007). The results show that (1) Generally, IRI predictions follow well the diurnal and seasonal variation patterns of the experimental values of foF2, especially in the summer of 2002. However, there are systematic deviation between experimental values and IRI predictions with either CCIR or URSI coefficients. Generally IRI model greatly underestimate the values of foF2 from about noon to sunrise of next day, especially in the afternoon, and slightly overestimate them from sunrise to about noon. It seems that there are bigger deviations between IRI Model predictions and the experimental observations for the moderate solar activity. (2) Generally the IRI-predicted hmF2 values using CCIR M(3000)F2 option shows a poor agreement with the experimental results, but there is a relatively good agreement in summer at low solar activity. The deviation between the IRI-predicted hmF2 using CCIR M(3000)F2 and observed hmF2 is bigger from noon to sunset and around sunrise especially at high solar activity. The occurrence time of hmF2 peak (about 1200 LT) of the IRI model predictions is earlier than that of observations (around 1500 LT). The agreement between the IRI hmF2 obtained with the measured M(3000)F2 and the observed hmF2 is very good except that IRI overestimates slightly hmF2 in the daytime in summer at high solar activity and underestimates it in the nighttime with lower values near sunrise at low solar activity.     

Cluster observations showing the indication of the formation of a modified-two-stream instability in the geomagnetic tail

This study presents several observations of the Cluster spacecraft on September 24, 2003 around 15:10 UT, which show necessary prerequisites and consequences for the formation of the so-called modified-two-stream instability (MTSI). Theoretical studies suggest that the plasma is MTSI unstable if (1) a relative drift of electrons and ions is present, which exceeds the Alfvèn speed, and (2) this relative drift or current is in the cross-field direction. As consequences of the formation of a MTSI one expects to observe (1) a field-aligned electron beam, (2) heating of the plasma, and (3) an enhancement in the B-wave spectrum at frequencies in the range of the lower-hybrid-frequency (LHF). In this study we use prime parameter data of the CIS and PEACE instruments onboard the Cluster spacecraft to verify the drift velocities of ions and electrons, FGM data to calculate the expected LHF and Alfvèn velocity, and the direction of the current. The B-wave spectrum is recorded by the STAFF instrument of Cluster. Finally, a field aligned beam of electrons is observed by 3D measurements of the IES instrument of the RAPID unit. Observations are verified using a theoretical model showing the build-up of a MTSI under the given circumstances.