零售服务质量中的人力资源管理(英文)

本文研究了人力资源管理与服务质量的关系。透过问卷调查及数据分析,确立人力资源的重点、结构与相互关系,促进服务质量。研究选择了零售服务为试点,给管理人员提供了一个更直接、更清晰的指引,发挥人力资源本身的素质。研究结果把希士杰等质量大师在美国哈佛商报中提出的“服务利润连接（Ｓｅｒｖｉｃｅｐｒｏｆｉｔｃｈａｉｎ）”具体化,使管理人员可以直接在企业内运用。     

继续投资航空维修业?

航空维修业正处在发展的十字路口.一些航空公司将其维修业务剥离出去以增加现金流,独立的航空维修企业正在进行调整以应对不断改变的市场环境,更多的维修企业则在寻求新的投资和合作伙伴.     

Characteristics of Icy Surfaces

The surfaces of the Solar System’s icy satellites show an extraordinary variety of morphological features, which bear witness to exchange processes between the surface and subsurface. In this paper we review the characteristics of surface features on the moons of Jupiter, Saturn, Uranus and Neptune. Using data from spacecraft missions, we discuss the detailed morphology, size, and topography of cryovolcanic, tectonic, aeolian, fluvial, and impact features of both large moons and smaller satellites.     

Implications of X-ray Observations for Electron Acceleration and Propagation in Solar Flares

High-energy X-rays and ??-rays from solar flares were discovered just over fifty years ago. Since that time, the standard for the interpretation of spatially integrated flare X-ray spectra at energies above several tens of keV has been the collisional thick-target model. After the launch of the Reuven Ramaty High Energy Solar Spectroscopic Imager (RHESSI) in early 2002, X-ray spectra and images have been of sufficient quality to allow a greater focus on the energetic electrons responsible for the X-ray emission, including their origin and their interactions with the flare plasma and magnetic field. The result has been new insights into the flaring process, as well as more quantitative models for both electron acceleration and propagation, and for the flare environment with which the electrons interact. In this article we review our current understanding of electron acceleration, energy loss, and propagation in flares. Implications of these new results for the collisional thick-target model, for general flare models, and for future flare studies are discussed.     

Characterization and Calibration of the CheMin Mineralogical Instrument on Mars Science Laboratory

A principal goal of the Mars Science Laboratory (MSL) rover Curiosity is to identify and characterize past habitable environments on Mars. Determination of the mineralogical and chemical composition of Martian rocks and soils constrains their formation and alteration pathways, providing information on climate and habitability through time. The CheMin X-ray diffraction (XRD) and X-ray fluorescence (XRF) instrument on MSL will return accurate mineralogical identifications and quantitative phase abundances for scooped soil samples and drilled rock powders collected at Gale Crater during Curiosity’s 1-Mars-year nominal mission. The instrument has a Co X-ray source and a cooled charge-coupled device (CCD) detector arranged in transmission geometry with the sample. CheMin’s angular range of 5^° to 50^° 2θ with <0.35^° 2θ resolution is sufficient to identify and quantify virtually all minerals. CheMin’s XRF requirement was descoped for technical and budgetary reasons. However, X-ray energy discrimination is still required to separate Co?Kα from Co?Kβ and Fe?Kα photons. The X-ray energy-dispersive histograms (EDH) returned along with XRD for instrument evaluation should be useful in identifying elements Z>13 that are contained in the sample. The CheMin XRD is equipped with internal chemical and mineralogical standards and 27 reusable sample cells with either Mylar^? or Kapton^? windows to accommodate acidic-to-basic environmental conditions. The CheMin flight model (FM) instrument will be calibrated utilizing analyses of common samples against a demonstration-model (DM) instrument and CheMin-like laboratory instruments. The samples include phyllosilicate and sulfate minerals that are expected at Gale crater on the basis of remote sensing observations.     

A Twin-CME Scenario for Ground Level Enhancement Events

Ground Level Enhancement (GLEs) events are extreme Solar Energetic Particle (SEP) events. Protons in these events often reach ～GeV/nucleon. Understanding the underlying particle acceleration mechanism in these events is a major goal for Space Weather studies. In Solar Cycle 23, a total of 16 GLEs have been identified. Most of them have preceding CMEs and in-situ energetic particle observations show some of them are enhanced in ICME or flare-like material. Motivated by this observation, we discuss here a scenario in which two CMEs erupt in sequence during a short period of time from the same Active Region (AR) with a pseudo-streamer-like pre-eruption magnetic field configuration. The first CME is narrower and slower and the second CME is wider and faster. We show that the magnetic field configuration in our proposed scenario can lead to magnetic reconnection between the open and closed field lines that drape and enclose the first CME and its driven shock. The combined effect of the presence of the first shock and the existence of the open close reconnection is that when the second CME erupts and drives a second shock, one finds both an excess of seed population and an enhanced turbulence level at the front of the second shock than the case of a single CME-driven shock. Therefore, a more efficient particle acceleration will occur. The implications of our proposed scenario are discussed.     

Longitudinal variation of the equatorial ionosphere: Modeling and experimental results

We describe a new version of the Parameterized Regional Ionospheric Model (PARIM) which has been modified to include the longitudinal dependences. This model has been reconstructed using multidimensional Fourier series. To validate PARIM results, the South America maps of critical frequencies for the E (foE) and F (foF2) regions were compared with the values calculated by Sheffield Plasmasphere-Ionosphere Model (SUPIM) and IRI representations. PARIM presents very good results, the general characteristics of both regions, mainly the presence of the equatorial ionization anomaly, were well reproduced for equinoctial conditions of solar minimum and maximum. The values of foF2 and hmF2 recorded over Jicamarca (12°S; 77°W; dip lat. 1°N; mag. declination 0.3°) and sites of the conjugate point equatorial experiment (COPEX) campaign Boa Vista (2.8°N; 60.7°W; dip lat. 11.4°; mag. declination −13.1°), Cachimbo (9.5°S; 54.8°W; dip lat. −1.8°; mag. declination −15.5°), and Campo Grande (20.4°S; 54.6°W; dip lat. −11.1°; mag. declination −14.0°) have been used in this work. foF2 calculated by PARIM show good agreement with the observations, except during morning over Boa Vista and midnight-morning over Campo Grande. Some discrepancies were also found for the F-region peak height (hmF2) near the geomagnetic equator during times of F₃ layer occurrences. IRI has underestimated both foF2 and hmF2 over equatorial and low latitude sectors during evening-nighttimes, except for Jicamarca where foF2 values were overestimated.     

2004年3月13日TC-1和Cluster卫星联合观测的磁通量传输事件

分析了2004年3月13日12:15到12:25UT期间TC-1和Cluster卫星簇的磁通门磁力计(FGM)和电子/电流试验仪(PEACE)的联合观测数据.在此期间,TC-1卫星位于日下点以南的磁层顶附近的磁鞘中,并在12:19UT左右观测到了一个典型的先正后负的磁鞘磁通量传输事件(FTE);而Cluster卫星簇位于北半球日侧高纬磁层项附近,并于12:23UT左右穿出磁层顶进入磁鞘,且在12:21 UT左右也观测到了一个典型的先正后负的磁层FTE.比较分析发现此两个FTE具有类似的磁场结构和等离子体特征,可能是同一个北向运动的FTE先后被TC-1和Cluster卫星观测到.利用Cluster 4颗卫星的多点同时观测数据,采用最小方向微分法和时空微分方法,推断Cluster卫星观测的这个FTE是尺度大小约为1.21Re的准二维结构,其运动方向为东北方向,与Cooling模型预测方向基本一致.利用Cooling模型的预测,推算了TC-1卫星在12:19UT观测的FTE的运动速度和尺度,进而得出随着通量管的极向运动,其速度和尺度均有所增加.     

Shock protection of penetrator-based instrumentation via a sublimation approach

It is often necessary for space-borne instrumentation to cope with substantial levels of shock acceleration both in the initial launch phase, as well as during entry, descent and landing in the case of planetary exploration. Current plans for a new generation of penetrator-based space missions will subject the associated on-board instrumentation to far greater levels of shock, and ways must therefore be found to either ruggedize or else protect any sensitive components during the impact phase. In this paper, we present an innovative method of shock protection that is suited for use in a number of planetary environments, based upon the temporary encapsulation of said components within a waxy solid which may then be sublimated to return the instrument back to its normal operation. We have tested this method experimentally using micromachined silicon suspensions under applied shock loads of up to 15,000g, and found that these were able to survive without incurring damage. Furthermore, quality factor measurements undertaken on these suspensions indicate that their mechanical performance remains unaffected by the encapsulation and subsequent sublimation process.