使用“均衡记分卡”改善服务质量(英文)

基于“量度什么,便得到什么”的原则而发展起来的“均衡记分卡”可将公司策略清晰地演绎,为每一雇员工作表现指引。除了沿用一般传统财政目标外,“均衡记分卡”提供了一个全面、灵活、有效及均衡的企业表现量度／管理方法。从“顾客角度”、“程序角度”以及“学习角度”所作的度量可能激励企业的财政工作。制定“均衡记分卡”过程可阐明并传递公司的策略于每一雇员。个别工作单位目标及雇员目标亦可结合在一起以改善整体服务质量。     

Implications of X-ray Observations for Electron Acceleration and Propagation in Solar Flares

High-energy X-rays and ??-rays from solar flares were discovered just over fifty years ago. Since that time, the standard for the interpretation of spatially integrated flare X-ray spectra at energies above several tens of keV has been the collisional thick-target model. After the launch of the Reuven Ramaty High Energy Solar Spectroscopic Imager (RHESSI) in early 2002, X-ray spectra and images have been of sufficient quality to allow a greater focus on the energetic electrons responsible for the X-ray emission, including their origin and their interactions with the flare plasma and magnetic field. The result has been new insights into the flaring process, as well as more quantitative models for both electron acceleration and propagation, and for the flare environment with which the electrons interact. In this article we review our current understanding of electron acceleration, energy loss, and propagation in flares. Implications of these new results for the collisional thick-target model, for general flare models, and for future flare studies are discussed.     

Volatile Trapping in Martian Clathrates

Thermodynamic conditions suggest that clathrates might exist on Mars. Despite observations which show that the dominant condensed phases on the surface of Mars are solid carbon dioxide and water ice, clathrates have been repeatedly proposed to play an important role in the distribution and total inventory of the planet’s volatiles. Here we review the potential consequences of the presence of clathrates on Mars. We investigate how clathrates could be a potential source for the claimed existence of atmospheric methane. In this context, plausible clathrate formation processes, either in the close subsurface or at the base of the cryosphere, are reviewed. Mechanisms that would allow for methane release into the atmosphere from an existing clathrate layer are addressed as well. We also discuss the proposed relationship between clathrate formation/dissociation cycles and how potential seasonal variations influence the atmospheric abundances of argon, krypton and xenon. Moreover, we examine several Martian geomorphologic features that could have been generated by the dissociation of extended subsurface clathrate layers. Finally we investigate the future in situ measurements, as well as the theoretical and experimental improvements that will be needed to better understand the influence of clathrates on the evolution of Mars and its atmosphere.     

Application of the graph-analytical method of tree risk assessment to study survivability of small trust liquid rocket engines

The present paper discusses a need to develop a methodology of predicting the reliability of small thrust liquid rocket engines with a flow section made of composite materials under actual operating conditions for their successful practical use in the propulsion systems.     

Space storm measurements of the July 2005 solar extreme events from the low corona to the Earth

The Athens Neutron Monitor Data Processing (ANMODAP) Center recorded an unusual Forbush decrease with a sharp enhancement of cosmic ray intensity right after the main phase of the Forbush decrease on 16 July 2005, followed by a second decrease within less than 12 h. This exceptional event is neither a ground level enhancement nor a geomagnetic effect in cosmic rays. It rather appears as the effect of a special structure of interplanetary disturbances originating from a group of coronal mass ejections (CMEs) in the 13–14 July 2005 period. The initiation of the CMEs was accompanied by type IV radio bursts and intense solar flares (SFs) on the west solar limb (AR 786); this group of energetic phenomena appears under the label of Solar Extreme Events of July 2005. We study the characteristics of these events using combined data from Earth (the ARTEMIS IV radioheliograph, the Athens Neutron Monitor (ANMODAP)), space (WIND/WAVES) and data archives. We propose an interpretation of the unusual Forbush profile in terms of a magnetic structure and a succession of interplanetary shocks interacting with the magnetosphere.     

Survival and death of the haloarchaeon Natronorubrum strain HG-1 in a simulated martian environment

Halophilic archaea are of interest to astrobiology due to their survival capabilities in desiccated and high salt environments. The detection of remnants of salty pools on Mars stimulated investigations into the response of haloarchaea to martian conditions. Natronorubrum sp. strain HG-1 is an extremely halophilic archaeon with unusual metabolic pathways, growing on acetate and stimulated by tetrathionate. We exposed Natronorubrum strain HG-1 to ultraviolet (UV) radiation, similar to levels currently prevalent on Mars. In addition, the effects of low temperature (4, −20, and −80 °C), desiccation, and exposure to a Mars soil analogue from the Atacama desert on the viability of Natronorubrum strain HG-1 cultures were investigated. The results show that Natronorubrum strain HG-1 cannot survive for more than several hours when exposed to UV radiation equivalent to that at the martian equator. Even when protected from UV radiation, viability is impaired by a combination of desiccation and low temperature. Desiccating Natronorubrum strain HG-1 cells when mixed with a Mars soil analogue impaired growth of the culture to below the detection limit. Overall, we conclude that Natronorubrum strain HG-1 cannot survive the environment currently present on Mars. Since other halophilic microorganisms were reported to survive simulated martian conditions, our results imply that survival capabilities are not necessarily shared between phylogenetically related species.     

The hydroxyl radical as an indicator of SEP fluxes in the high-latitude terrestrial atmosphere

The low background values at nighttime of the mesospheric hydroxyl (OH) radical make it easier to single out the atmospheric response to the external solar forcing in Polar Regions. Because of the short lifetime of HO_x, it is possible to follow the trails of Solar Energetic Particle (SEP) events in the terrestrial atmosphere, as shown by Storini and Damiani (2008). The sensitivity of this indicator makes discernible not only extreme particle events with a flux peak of several thousand pfu [1 pfu = 1 particle/(cm² s sr)] at energies >10 MeV, but also those with lower flux up to about 300 pfu. Using data from the Microwave Limb Sounder (MLS) on board the EOS AURA satellite, we examined the correlation of OH abundance vs. solar proton flux for almost all the identified SEP events spanning from November 2004 to December 2006 (later on no more SEP events occurred during Solar Cycle no. 23). The channels at energies greater than 5 MeV and 10 MeV showed the best correlation values (r ∼ 0.90–0.95) at altitudes around 65–75 km whereas, as expected, the most energetic channels were most highly correlated at lower altitudes. Therefore, it is reasonably possible to estimate the solar proton flux from values of mesospheric OH (and viceversa) and it could be useful in studying periods with gaps in the records of solar particles.     

Advanced Pulsed Plasma Thrusters and Their Application as a Part of Small Spacecraft Propulsion Systems

The paper presents the research results of the effect of a capacitor energy storage device configuration on the specific characteristics of advanced modern propulsion systems based on the ablative pulsed plasma thrusters (APPT). These thrusters are designed to perform specific tasks within the small spacecrafts with the onboard power capacity up to 200 W.