零售服务质量中的人力资源管理(英文)

本文研究了人力资源管理与服务质量的关系。透过问卷调查及数据分析,确立人力资源的重点、结构与相互关系,促进服务质量。研究选择了零售服务为试点,给管理人员提供了一个更直接、更清晰的指引,发挥人力资源本身的素质。研究结果把希士杰等质量大师在美国哈佛商报中提出的“服务利润连接（Ｓｅｒｖｉｃｅｐｒｏｆｉｔｃｈａｉｎ）”具体化,使管理人员可以直接在企业内运用。     

使用“均衡记分卡”改善服务质量(英文)

基于“量度什么,便得到什么”的原则而发展起来的“均衡记分卡”可将公司策略清晰地演绎,为每一雇员工作表现指引。除了沿用一般传统财政目标外,“均衡记分卡”提供了一个全面、灵活、有效及均衡的企业表现量度／管理方法。从“顾客角度”、“程序角度”以及“学习角度”所作的度量可能激励企业的财政工作。制定“均衡记分卡”过程可阐明并传递公司的策略于每一雇员。个别工作单位目标及雇员目标亦可结合在一起以改善整体服务质量。     

Implications of X-ray Observations for Electron Acceleration and Propagation in Solar Flares

High-energy X-rays and ??-rays from solar flares were discovered just over fifty years ago. Since that time, the standard for the interpretation of spatially integrated flare X-ray spectra at energies above several tens of keV has been the collisional thick-target model. After the launch of the Reuven Ramaty High Energy Solar Spectroscopic Imager (RHESSI) in early 2002, X-ray spectra and images have been of sufficient quality to allow a greater focus on the energetic electrons responsible for the X-ray emission, including their origin and their interactions with the flare plasma and magnetic field. The result has been new insights into the flaring process, as well as more quantitative models for both electron acceleration and propagation, and for the flare environment with which the electrons interact. In this article we review our current understanding of electron acceleration, energy loss, and propagation in flares. Implications of these new results for the collisional thick-target model, for general flare models, and for future flare studies are discussed.     

Space storm measurements of the July 2005 solar extreme events from the low corona to the Earth

The Athens Neutron Monitor Data Processing (ANMODAP) Center recorded an unusual Forbush decrease with a sharp enhancement of cosmic ray intensity right after the main phase of the Forbush decrease on 16 July 2005, followed by a second decrease within less than 12 h. This exceptional event is neither a ground level enhancement nor a geomagnetic effect in cosmic rays. It rather appears as the effect of a special structure of interplanetary disturbances originating from a group of coronal mass ejections (CMEs) in the 13–14 July 2005 period. The initiation of the CMEs was accompanied by type IV radio bursts and intense solar flares (SFs) on the west solar limb (AR 786); this group of energetic phenomena appears under the label of Solar Extreme Events of July 2005. We study the characteristics of these events using combined data from Earth (the ARTEMIS IV radioheliograph, the Athens Neutron Monitor (ANMODAP)), space (WIND/WAVES) and data archives. We propose an interpretation of the unusual Forbush profile in terms of a magnetic structure and a succession of interplanetary shocks interacting with the magnetosphere.     

Longitudinal variation of the equatorial ionosphere: Modeling and experimental results

We describe a new version of the Parameterized Regional Ionospheric Model (PARIM) which has been modified to include the longitudinal dependences. This model has been reconstructed using multidimensional Fourier series. To validate PARIM results, the South America maps of critical frequencies for the E (foE) and F (foF2) regions were compared with the values calculated by Sheffield Plasmasphere-Ionosphere Model (SUPIM) and IRI representations. PARIM presents very good results, the general characteristics of both regions, mainly the presence of the equatorial ionization anomaly, were well reproduced for equinoctial conditions of solar minimum and maximum. The values of foF2 and hmF2 recorded over Jicamarca (12°S; 77°W; dip lat. 1°N; mag. declination 0.3°) and sites of the conjugate point equatorial experiment (COPEX) campaign Boa Vista (2.8°N; 60.7°W; dip lat. 11.4°; mag. declination −13.1°), Cachimbo (9.5°S; 54.8°W; dip lat. −1.8°; mag. declination −15.5°), and Campo Grande (20.4°S; 54.6°W; dip lat. −11.1°; mag. declination −14.0°) have been used in this work. foF2 calculated by PARIM show good agreement with the observations, except during morning over Boa Vista and midnight-morning over Campo Grande. Some discrepancies were also found for the F-region peak height (hmF2) near the geomagnetic equator during times of F₃ layer occurrences. IRI has underestimated both foF2 and hmF2 over equatorial and low latitude sectors during evening-nighttimes, except for Jicamarca where foF2 values were overestimated.     

Survival and death of the haloarchaeon Natronorubrum strain HG-1 in a simulated martian environment

Halophilic archaea are of interest to astrobiology due to their survival capabilities in desiccated and high salt environments. The detection of remnants of salty pools on Mars stimulated investigations into the response of haloarchaea to martian conditions. Natronorubrum sp. strain HG-1 is an extremely halophilic archaeon with unusual metabolic pathways, growing on acetate and stimulated by tetrathionate. We exposed Natronorubrum strain HG-1 to ultraviolet (UV) radiation, similar to levels currently prevalent on Mars. In addition, the effects of low temperature (4, −20, and −80 °C), desiccation, and exposure to a Mars soil analogue from the Atacama desert on the viability of Natronorubrum strain HG-1 cultures were investigated. The results show that Natronorubrum strain HG-1 cannot survive for more than several hours when exposed to UV radiation equivalent to that at the martian equator. Even when protected from UV radiation, viability is impaired by a combination of desiccation and low temperature. Desiccating Natronorubrum strain HG-1 cells when mixed with a Mars soil analogue impaired growth of the culture to below the detection limit. Overall, we conclude that Natronorubrum strain HG-1 cannot survive the environment currently present on Mars. Since other halophilic microorganisms were reported to survive simulated martian conditions, our results imply that survival capabilities are not necessarily shared between phylogenetically related species.     

The hydroxyl radical as an indicator of SEP fluxes in the high-latitude terrestrial atmosphere

The low background values at nighttime of the mesospheric hydroxyl (OH) radical make it easier to single out the atmospheric response to the external solar forcing in Polar Regions. Because of the short lifetime of HO_x, it is possible to follow the trails of Solar Energetic Particle (SEP) events in the terrestrial atmosphere, as shown by Storini and Damiani (2008). The sensitivity of this indicator makes discernible not only extreme particle events with a flux peak of several thousand pfu [1 pfu = 1 particle/(cm² s sr)] at energies >10 MeV, but also those with lower flux up to about 300 pfu. Using data from the Microwave Limb Sounder (MLS) on board the EOS AURA satellite, we examined the correlation of OH abundance vs. solar proton flux for almost all the identified SEP events spanning from November 2004 to December 2006 (later on no more SEP events occurred during Solar Cycle no. 23). The channels at energies greater than 5 MeV and 10 MeV showed the best correlation values (r ∼ 0.90–0.95) at altitudes around 65–75 km whereas, as expected, the most energetic channels were most highly correlated at lower altitudes. Therefore, it is reasonably possible to estimate the solar proton flux from values of mesospheric OH (and viceversa) and it could be useful in studying periods with gaps in the records of solar particles.     

The Crab pulsar seen with AquEYE at Asiago Cima Ekar observatory

We are developing fast photon-counter instruments to study the rapid variability of astrophysical sources by time tagging photon arrival times with unprecedented accuracy, making use of a Rubidium clock and GPS receiver. The first realization of such optical photon-counters, dubbed AquEYE (the Asiago Quantum Eye), was mounted in 2008 at the 182 cm Copernicus Observatory in Asiago. AquEYE observed the Crab pulsar several times and collected data of extraordinary quality that allowed us to perform accurate optical timing of the Crab pulsar and to study the pulse shape stability on a timescale from days to years with an excellent definition. Our results reinforce the evidence for decadal stability of the inclination angle between the spin and magnetic axis of the Crab pulsar. Future realizations of our instrument will make use of the Galileo Global Navigation Satellite System (GNSS) time signal.