| 航空产品用户满意度回归模型研究 |
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| 引用本文： | 常文兵,黄兆东,潘星.航空产品用户满意度回归模型研究[J].飞机设计,2008,28(4). |
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| 作者姓名： | 常文兵 黄兆东 潘星 |
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| 作者单位： | 北京航空航天大学,工程系统工程系,北京,100083 |
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| 摘 要： | 为克服航空产品用户满意度测评过程中自变量之间的多重相关性问题,利用偏最小二乘回归方法(PLS),建立航空产品用户满意度回归模型.通过主成分提取和还原计算的迭代,准确确定影响航空产品用户满意度的各要素对其用户满意度的贡献,完成用户满意度的回归预测,并以某型飞机用户满意度计算为例,验证了该模型的有效性和实用性.
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| 关 键 词： | 偏最小二乘 航空产品 用户满意度 回归模型 |
Customer Satisfaction Regress Model of Airplane Product |
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| CHANG Wen-bing,HUANG Zhao-dong,PAN Xing.Customer Satisfaction Regress Model of Airplane Product[J].Aircraft Design,2008,28(4). |
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| Authors: | CHANG Wen-bing HUANG Zhao-dong PAN Xing |
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| Institution: | Department of System Engineering of Engineering Technology;Beijing University ofAeronautics and Astronautics;Beijing 100083;China |
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| Abstract: | To deal with the regress error which comes from the multiple correlations of variables that exists in the customer satisfaction measurement of airplane product,a regress model of customer satisfaction measurement system is built,which is based on the Partial Least-Squares Regression(PLSR) that is good at dealing with small samples of multivariate data.By unceasing principal component extraction and regulation calculation iteration,the model can present the impact of the components,which affect the customer ... |
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