| 浅谈民机客户服务专业技术人才队伍建设 |
| |
| 引用本文： | 缪根红,薛利.浅谈民机客户服务专业技术人才队伍建设[J].民用飞机设计与研究,2012(4):1. |
| |
| 作者姓名： | 缪根红 薛利 |
| |
| 作者单位： | 南京航空航天大学,南京210016;中国商用飞机有限责任公司,上海200120 |
| |
| 摘 要： | 民机客户服务人才对我国民机产业发展具有重要影响,其发展建设已纳入国家“十二五冶人才建设规划。介绍了全球顶尖民机制造商波音与空客的客户服务人力资源现状,总结了其客户服务人才队伍的培养措施,最后结合中国商飞公司实际,从招聘、培养、激励及管理等方面提出了培养公司客户服务人才队伍的建议。
|
| 关 键 词： | 民机客户服务 人力资源建设 技术人才队伍 |
Preliminary Study on Construction of Technical Talents of Commercial Aircraft Customer Service |
| |
| Miao Genhong and Xue Li.Preliminary Study on Construction of Technical Talents of Commercial Aircraft Customer Service[J].Civil Aircraft Design and Research,2012(4):1. |
| |
| Authors: | Miao Genhong and Xue Li |
| |
| Institution: | Nanjing University of Aeronautics & Astronautics,Nanjing 210016,China;Commercial Aircraft Corporation of China,Ltd.,Shanghai 200120,China |
| |
| Abstract: | The human resources of commercial aircraft customer service play a great role in the
developing of commercial aircraft industry of China. The cultivation of customer service talents
of commercial aircraft was included in the 12th Five-year Plan of Talent Construction. The background
of human resources of commercial aircraft in two leading airplane manufacturers Boeing and Airbus were
introduced. Good practices adopted by the two companies to cultivate staff were summarized then. In the
last part, some suggestions from aspects of employee recruiting, developing, motivating and management
were put forward to cultivate talents of commercial aircraft customer service according to the situation of COMAC. |
| |
| Keywords: | Commercial Aircraft Customer Service Human Resource Construction Technical Talents |
|
| 点击此处可从《民用飞机设计与研究》浏览原始摘要信息 |
| 点击此处可从《民用飞机设计与研究》下载免费的PDF全文 |
