| 关于民航运输服务工作几个问题的思考 |
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| 引用本文： | 范胜田.关于民航运输服务工作几个问题的思考[J].中国民航学院学报,1998,16(1):67-73. |
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| 作者姓名： | 范胜田 |
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| 作者单位： | 中国民航学院社科部 |
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| 摘 要： | 出于对民航运输服务工作的关心，结合自己的实践，对影响服务质量的几个问题陈述了想法。这几个问题是：运输服务人员素质要提高；宣传民航客货运输规则的力度要加强；执法观念要改变；内部协作精神要提倡。
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| 关 键 词： | 民航运输 人员素质 运输规则 协作精神 |
Thoughts on Problems Concerning Civil Aviation Service |
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| Fan Shengtian.Thoughts on Problems Concerning Civil Aviation Service[J].Journal of Civil Aviation University of China,1998,16(1):67-73. |
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| Authors: | Fan Shengtian |
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| Abstract: | Out of concern for Civil Aviation service and from practical experience, the author expresses his views on service quality which include: 1 personal quality enhancement 2 publicity intensity related to rules and regulations of passenger and freight transportation 3 ideas of law enforcement 4 team-work spirit |
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| Keywords: | Civil Aviation Service personal quality rules and regulations of transportation team-work spirit |
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