| 中国航空用户支援发展途径的探讨 |
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| 引用本文： | 李鸣,毛景立,林健.中国航空用户支援发展途径的探讨[J].中国民航学院学报,2002,20(2):1-6. |
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| 作者姓名： | 李鸣 毛景立 林健 |
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| 作者单位： | 北京航空航天大学经济管理学院 北京100083
(李鸣)，西北工业大学管理学院 西安710072
(毛景立)，五邑大学 江门529020(林健) |
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| 摘 要： | 在全系统、全寿命管理的思想基础上,对航空制造巨商———空客公司的用户支援的组织结构与人力分布进行了剖析;从培训服务、技术出版物、技术支援、维修工程、航材支援、供应商控制等6个方面,对用户支援方法进行了详细研究;结合中国国情,从扩充组织结构、确保航材备件、规范手册编制、加大培训力度、建立快速机制等方面,进行了发展途径的探讨。
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| 关 键 词： | 用户支援 培训服务 航材支援 维修工程 技术支援 |
| 文章编号： | 1001-5000(2002)02-0001-06 |
| 修稿时间： | 2001年7月18日 |
Explore Ways of Support for Consumers in China Civil Aviation Industry |
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| LI Ming ,MAO Jing-li ,LIN Jian.Explore Ways of Support for Consumers in China Civil Aviation Industry[J].Journal of Civil Aviation University of China,2002,20(2):1-6. |
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| Authors: | LI Ming MAO Jing-li LIN Jian |
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| Institution: | LI Ming 1,MAO Jing-li 2,LIN Jian 3 |
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| Abstract: | First,the organizational structure and human distribution of support for consumers initiated by Airbus corporation are analyzed based on the managerial concept of integral sys-tem and whole length of service life.Then,the advanced methods of support for consumers are studied in detail,including training service,support for consumers,technical publication,tech-nical support,maintenance engineering,assistance of spare parts and control of suppliers,etc.Finally,taking into consideration of the national conditions support for consumers are delved further into augmentation of organizational structure,assistance of spare parts,compila-tion of handbook of standards,augmentation of training strength and establishment of quick reflecting mechanisms. |
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| Keywords: | support for consumers training service assistance of spare parts maintenance en gi-neering technical assistance |
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