基于飞行签派员的航空公司运行效率提升研究

航空公司运行控制中心是航空公司的核心,而飞行签派员又是运行控制中心的核心,运行控制中心的 效率直接影响到航空公司的运行安全与效益。根据航空公司飞行签派员的特点和管理现状,对效率量化和效 率评估进行分析研究,采用改进层次分析法(AHP)和物元可拓模型相结合的方法,建立适合我国航空公司飞 行签派员运行效率评估模型;针对评价指标在实际情况下更具有针对性和可操作性,提出4项准则和16项指 标组成的基于签派员航空公司运行效率评价指标体系,并进行算例分析。结果表明:所构建的评价指标体系合 理有效,能够真实反映出航空公司的运行效率与飞行签派员、运控设备、AOC组织结构与工作环境和航空公司 管理规定有着密切联系,为公司运行效率的提升提出理论依据。

Research on the improvement of airline operation efficiency based on Flight Dispatcher

According to the characteristics and management status of airline flight signer, this paper analyzes and studies the efficiency quantification and efficiency evaluation, and establishes an evaluation model suitable for the operation efficiency of airline flight signer in China through the combination of analytic Hierarchy process (AHP) and matter-element extension model.In order to make the evaluation index more targeted and operable in practice, 4 criteria and 16 indexes are put forward based on the evaluation Index system of the operation efficiency of the signer, and the research on the model of the operation efficiency of the airline is hoped to bring some reference significance to the airline.