| 需求产品报价系统中的客户关系管理工具 |
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| 引用本文： | 李凡,韩明红,邓家禔.需求产品报价系统中的客户关系管理工具[J].航空制造技术,2004(4):97-100. |
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| 作者姓名： | 李凡 韩明红 邓家禔 |
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| 作者单位： | 北京航空航天大学720研究所 |
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| 摘 要： | 介绍了需求产品报价系统和客户关系管理的概念;论述了需求产品报价系统中的客户关系管理问题;构建了需求产品报价系统中客户关系管理工具的框架结构和信息模型。
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| 关 键 词： | 需求产品 报价系统 客户关系管理 |
Customer Relationship Management Tool in Quotation System of Requirement Product Price |
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| Li Fan Han Minghong Deng Jiati.Customer Relationship Management Tool in Quotation System of Requirement Product Price[J].Aeronautical Manufacturing Technology,2004(4):97-100. |
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| Authors: | Li Fan Han Minghong Deng Jiati |
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| Institution: | Li Fan Han Minghong Deng Jiati |
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| Abstract: | In this paper, the concepts of quotation system of requirement product price and customer relationship management ( CRM) are introduced. The customer relationship management problem in quotation system of requirement product price is discussed. And the architecture and information model of CRM tool in the quotation system are built. |
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| Keywords: | Requirement product Quotation system Customer relationship management |
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