| 民航机场建立呼叫中心的作用及实施对策 |
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| 引用本文： | 颜湘军,黄方斌.民航机场建立呼叫中心的作用及实施对策[J].桂林航天工业高等专科学校学报,2002,7(2):30-33. |
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| 作者姓名： | 颜湘军 黄方斌 |
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| 作者单位： | 1. 华中科技大学,武汉,430074
2. 民航广西南宁机场,南宁,530000 |
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| 摘 要： | 论文介绍了呼叫中心的技术原理，在分析民诱机场商务活动的现状的基础上，阐述了呼叫中心的特点及其在机场经营业务中的作用，提出了民航机场呼叫中心的模型，最后论述了民航机场实施呼叫中心的对策。
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| 关 键 词： | 民航机场 呼叫中心 服务特点 服务功能 |
A Discussion on the Action and the Implementation Countermeasuie of Establishing Call Center at Nanning Airport |
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| HuaZhong University of Science And Technology,Yan Xiangjun,Nanning Airport Huang Fangbin.A Discussion on the Action and the Implementation Countermeasuie of Establishing Call Center at Nanning Airport[J].Journal of Guilin College of Areospace Technology,2002,7(2):30-33. |
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| Authors: | HuaZhong University of Science And Technology Yan Xiangjun Nanning Airport Huang Fangbin |
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| Institution: | HuaZhong University of Science And Technology Yan Xiangjun Nanning Airport Huang Fangbin |
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| Abstract: | This paper introduces Call Center Technology, describes the features of the Call Center and The actions at Nanning Airport on the basic of the Analysis of the current condition of the business activity at Nanning Airport,and brings forward the Call Center model at Nanning Airport, finally it discusses the countermeasures on implementing Call Center at Nanning Airport. |
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| Keywords: | Airport Call Center Implementation Countermeasure |
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