签派员自我效能对工作压力源和幸福感的影响

以飞行签派员的工作角色压力源和工作幸福感为切入点，考察了飞行签派员工作压力源与工作幸福感之间的相关关系，并对飞行签派员的一般自我效能与工作压力源和工作幸福感的调节关系进行了探索。通过对309名民用航空飞行签派员进行的调查，使用相关分析与回归分析技术，发现飞行签派员工作角色压力源各维度（角色冲突、角色模糊和角色负载）与工作幸福感各维度（工作满意度、身体紧张和精神紧张）的相关系数分别在0．01水平上达到了显著，飞行签派员的工作压力源对飞行签派员的工作幸福感具有预测作用。结果显示，飞行签派员的一般自我效能感对角色冲突-工作满意度、角色冲突-精神紧张、角色负载-工作满意度、角色负载-身体紧张、角色负载-精神紧张之间的关系有显著的调节作用，而对角色模糊和工作幸福感各雏度之间的关系及对角色冲突-身体紧张之间的关系没有显著的调节作用。

Effect of Serf-Efficacy Among Flight Dispatcher to Occupational Stressor and Work Well-Being

The main purpose of this study is to explore the relationships between flight dispatcher＇s occupational stressors and work well-being, and discuss modulating effect of general self-efficacy to flight dispatcher＇s occupational stressors and work well-being. The inventories were then applied to 309 flight dispatchers from China Southern Airlines and Shenzhen Airlines by using correlation analysis and regression analyses. The study explored the relationship between occupational stressors and work well-being and the predicted effect of occupational stressors to work well-being. The study also tested whether there was modulating effect for the general self-efficacy between flight dispatcher＇s occupational stressors and work well-being. The results revealed that there was significant relationship between flight dispatcher＇s occupational stressors and work well-being, and also there was significant modulating effect for flight dispatcher＇s general self-efficacy between occupational stressors （role conflict and role over-load） and work well-being.